I have recently taken a position with a geropsych PHP. Our company has established an integral CQI program, but, frankly, I have a lot to learn about engagement and retention with this population. I am sorry to not have useful info for you ... YET ... I will be eager to hear back from you on your studies - this has been an area of fascination for me for >10 years!!! I am thrilled for my new challenge and would like to have innovative ideas about what works !! Glad to have contact with another that shares this interest. Talk to you soon. Janie