>>Amazingly, I have been able to tame the most obnoxious, verbally abusive people, who by most standards would be considered psychotic and in need of some Prozac.<<
Ah! Interesting KM. A while back I wrote an article about managing abusive behavior in an online chat community. I'd love to hear your thoughts about how to handle obnoxious, verbally abusive users:
http://www1.rider.edu/~suler/psycyber/badboys.html