We (our mental health center) have been in the same position for the past 8 months or so and I have looked at a number of systems. We are now down to 3 or 4 and have requested trial versions of those programs based on how comprehensive, flexible and customizable they seem to be(I happen to be the one lucky enough to have been 'selected' to try them out). One of the things I've found is that some of the really complete programs are reasonably expensive ($6-$10,000 range depending on the number of therapists)and it may be difficult to convince those who pay the bills that these are worth while. In the position of making recommendations I have concerns aboout the less expensive ones and whether you really do 'get what you pay for'. I'd be interested to hear experiences of others.
Jeff