I, too, have found that support and education are a major part of my role as a therapist. This may be because my practice deals with a strangely skewed population: young, school-age, ADD or OD children and their families and elderly nursing home residents and their support networks. In either case I find myself using a combination of techniques for cognitive change along with supportive and educational strategies. Problem solving skills are an important part of the educational component, with a focus on positive practice for the patients as well as their families. I agree, too, that there are times when more is accomplished by listening and letting the patient get in touch with their feelings than by taking a more active role, and judging when this is necessary is part of the 'art' of the profession. (I realize this is opening up a can of worms when we are striving for science, but, nonetheless, it is my humble opinion....)